Customer service

Here you can submit a service request, meter reading or notice of moving. We typically process non-urgent service requests within 1-3 working days. In urgent cases, please contact our 24/7 on-call service.

24/7 service numbers

Online submissions

Submit a maintenance service request

Granting permission to access your apartment with a master key often speeds up resolution of the issue. Service requests are added to your property’s caretaker’s worklog on weekdays between 7.00–15.00.

Service request

Need us to fix something? Submit a maintenance work order.

Notice of moving

Notify us if you are moving into a new property.

Meter reading

Here you can submit your water meter reading.

Name change

If your name changes, we’ll update it wherever needed.

Call us

Find your local 24/7 on-call service number

In urgent cases our 24/7 on-call maintenance is at your service. Each location has its dedicated contact number – find yours below.

Helsinki area (Espoo, Kauniainen, Vantaa, Kirkkonummi, Järvenpää) 010 583 7070

Lahti 010 583 7000

Oulu 010 583 3000

Rovaniemi 010 583 3050